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COMPANY INFORMATION

The web site www.pglab.dev is owned by: PG LAB Electronics S.r.l.s, Localita’ Bacezza Case Sparse 2, 16043 Chiavari(GE), Italy

Invoiced by: PG LAB Electronics S.r.l.s, Localita’ Bacezza Case Sparse 2, 16043 Chiavari(GE), Italy
VAT: IT02950190997 REA: GE - 522309

Fulfilled by: PG LAB Electronics S.r.l.s, Localita’ Bacezza Case Sparse 2, 16043 Chiavari(GE), Italy

HOW TO BUY

Add to your Cart the items you are interested in by clicking on the 'Buy Now' button; you can check every detail (description, dimensions, tech specs, getting started) by clicking on products' images.
Once you have selected all the items you'd like to purchase, you can proceed to Checkout by clicking on the 'Checkout' button you can find on the Cart popover (reachable from the shopping bag icon in the header).

To complete the purchase you have to Login: if you don't have an account yet you may create a new one by clicking on the 'Sign Up' button.
If it's the first time you are purchasing on Arduino store you have to insert your Billing and Shipping addresses.

You may then choose a Shipping method, select the payment method you want to use and confirm the order.

You will receive a confirmation email with order number and a further notification concerning the fulfillment.
Invoice will be automatically generated and sent.

GENERAL INFORMATION

  • In which countries is it possible to shop online?

    You can currently shop in Europe and United Kingdom.

  • How many languages is it possible to browse in?

    Currently only in English.

  • Are the online store prices VAT included?

    All Prices are displayed VAT included, where applicable.

  • Are out-of-stock items restocked?

    If an item is out of stock, we will try to restock it as soon as possible. We suggest to sign up to receive the 'Back in Stock' notification.

  • Can I cancel my PG LAB Electronics Newsletter subscription?

    You can easily cancel your subscription by clicking on the Newsletter menu. Fill in the details and select 'Send'.

  • How do I recover my forgotten password?

    If you have forgotten your password, you can reset it and insert a new one. Click on 'Forgot your password?' in the Log in section. We will send you a link to setup a new password.

  • How can I be sure that I've made my purchase correctly?

    Once you have placed your order, you will receive a confirmation email. If you do not receive an email, contact our customer service.

  • Can I remove items from my order?

    No, once the order is placed there is no way to add or remove items.

  • Can I cancel my order?

    No, once the order is placed you cannot cancel it.

  • Can I modify shipping information?

    No, once the order is placed you cannot change any information.

  • What should I do I receive a faulty or incorrect item?

    Please contact us at pglab.electronics@gmail.com

PAYMENTS

PG LAB Electronics S.r.l.s. Store accepts payments via Credit / Debit Cards (American Express, Visa, Mastercard, Discover Network) and PayPal.
Due to potential fraud and misuse, we may not ship an order, or request additional verification Information. Both Credit / Debit cards and PayPal transactions must clear the authorization process and are always charged at time of order.

  • Is it safe to use my credit card on the website?

    Yes, the data is transmitted TLS-encrypted. For payments with Visa and Mastercard only TLS transactions (Transport Layer Security) are accepted. After verifying that the card is included in the TSL system, the system will contact the card-issuing bank to enable the buyer to authorize the purchase. When the bank confirms the authenticity, the payment will be charged to the card. Otherwise the order will be cancelled.

SHIPMENTS

You can choose the shipping method you prefer at the checkout based on your timing and costs needs.

  • DHL

  • SDA

  • Can I track my order?

    Yes, of course! Once the order is fulfilled and shipped, you’ll receive an email with the tracking number in order to follow your shipment.
    Please note that orders shipped to NON-EU countries may be subject to local import taxes (VAT and Duties), and that local courier companies may charge a service fee in addition to the original shipping costs.

  • Can I return my order?

    PG LAB Electronics S.rl.s. accepts returns only within thirty (30) calendar days from the date of Customer’s receipt of merchandise.
    In case of defective products please refer to the “Warranty” section below.

WARRANTY

  • What can I do if I think my product is defective?

    Please contact us at the pglab.electronics@gmail.com, our customer care will manage your request as soon as possible.
    PG LAB Electronics S.r.l.s warrants that its products will conform to the specifications. This limited warranty lasts for one (1) year from the date of the sale. PG LAB Electronics S.r.l.s. shall not be liable for any defects that are caused by neglect, misuse or mistreatment by the customer, including use of the device out of datasheet specifications, improper installation or testing, or for any products that have been altered or modified in any way by a customer. Testing and other quality control techniques are used to the extent PG LAB Electronics S.r.l.s. deems necessary. For any further information, please refer to our Conditions of Use page.

Liability

PG LAB Electronics S.r.l.s shall not be liable for any indirect, incidental, special, consequential or punitive damages, including loss of profits, data, goodwill, or other intangible losses, regardless of the cause of such damages and whether or not PG LAB Electronics S.r.l.s has been advised of the possibility of such damages. The aggregate liability of PG LAB Electronics S.r.l.s to the customer, arising out of or related to the supply and use of its products and services, shall in no event exceed the total amount actually paid by the customer for the specific products and/or services from which the claim arises.

These terms and conditions do not exclude or attempt to exclude any liabilities that cannot be excluded by law.

Intellectual property

Purchasing products from PG LAB Electronics S.r.l.s. does not grant the Buyer any transfer, license, or rights to PG LAB Electronics S.r.l.s intellectual property. The Buyer recognizes that all intellectual property rights associated with the products, including but not limited to patents, trademarks, and copyrights, remain solely with PG LAB Electronics S.r.l.s.

Additionally, the Buyer agrees not to engage in any activity that infringes on these intellectual property rights. This includes, but is not limited to, unauthorized copying, reproduction, modification, reverse engineering, or distribution of the products, their designs, or any related software and documentation. The Buyer acknowledges that any such actions are prohibited and may lead to legal consequences.